Tour Participant Agreement
The following contract details the agreements between Andaman Holidays Private Limited, (“Andaman Holidays”) and you with respect to your travel with us. Please read this document carefully as the deposit and payment for your trip constitutes consent to all conditions and provisions included.
Tour Costs and Inclusions
All tour costs mentioned on the site depend upon the specified services in your customized itinerary as per the “Inclusions” section. Tour costs generally include but are not limited to accommodations; private sightseeing (unless touring is specified as group or lodge-based touring) and/or drivers as specified in the itinerary; admission fees (unless otherwise specified); meals as indicated in detailed itinerary (B=breakfast, L=lunch, D=dinner); accommodation taxes and service charges; regional surface transportation; internal ferries (if specified as included); airportand/or port transfers as specified; government fees and local handling charges; the full services of Andaman Holidays and our associate offices before, during, and after your trip; pre-trip travel documents.
Detailed cost breakdowns are not available. Please refer to the “Inclusions” section of your customized itinerary. Details regarding services are included in your tour cost. All tour costs are in INR. Prices include extensive personalized planning and operational charges, and are based on current tariffs and taxes as of the date of issuance of your itinerary. Prices are valid for the travel dates specified in your confirmed itinerary. Andaman Holidays reserves the right to increase tour prices to cover increased costs, ferries, tariffs and taxes, and to reflect fluctuations in foreign exchange markets. Prices are based on the number of traveler in your party; additions to or withdrawals from the group may alter the price for each participant.
Items Not Included
Unless otherwise specified in your detailed itinerary, international flights, domestic flights, private air charters, airport departure taxes, gratuities, laundry, alcoholic beverages, excess baggage charges, visa fees for visas obtained on arrival, travel insurance, tours indicated as optional or not specified in the itinerary, items of a personal nature, and any items not specifically listed as included, are not included.
Reservations, Deposits & Payments
Reservations may be made through a travel agent or by contacting Andaman Holidays. Deposit as mentioned in the quote is required in order to confirm services. Full payment is due no later than 30 days prior to tour start date. For tours booked within 30 days of tour start date, the entire tour cost must be paid at the time of booking. All services and payments are non-transferrable. Note: Certain tour destinations, or tours booked during peak travel dates, require additional advance deposits and/or have different payment terms and conditions. In such cases, the additional deposit amounts and related payment terms and conditions will be advised once required.
Cancellations & Refunds
All cancellations and refund requests must be made in writing to our office. Your cancellation date will be the date we receive your notice. No verbal refund requests will be honoured. Deposits are non-refundable. Refunds of final payment will be honoured as follows:
Before 31 days of arrival – 95% will be refunded
Between 16 – 30 days of arrival – 50% will be refunded
Between 8 – 15 days – 25% will be refunded
Less than 7 days of arrival – No refund
No refund for the bookings made for 15 December to 15 January
Cancellation penalties and fees imposed by our suppliers may be additional and, if imposed, will be deducted from the above refunds, if any. No refunds will be made after commencement of your tour, whether for early termination, voluntary absence from the tour or for any unused services. Your decision not to travel due to travel warnings, fear of travel, illness, or any other reason, will be deemed a cancellation. If a flight or other delay for any reason causes you to miss services, no refunds will be given. Please see our Limits on Responsibility elsewhere in these pages. A change of trip date or change of travel destination(s) will be treated as a cancellation and cancellation fees will apply. Please allow eight weeks for administration of refunds. Comprehensive travel insurance (including trip delay, trip cancellation, trip interruption, and baggage) and health, accident and medical evacuation insurance are strongly recommended.
Transportation
Ground transportation is provided by air – conditioned vehicles, unless otherwise specified. Note that seat belts are not always available in the vehicles.
Accommodations
Accommodation classification is based on a combination of factors including price, location and quality. In remote areas accommodation may be provided on a best available basis. Prices are based on double occupancy rooms with private bath facilities, unless otherwise requested or stated. Andaman Holidays reserves the right to substitute comparable accommodations without notice.
Baggage
All baggage is transported at owner’s own risk. Andaman Holidays arrangements and tour costs are based on one suitcase and one hand bag per traveler. If you anticipate that your luggage will exceed this amount, please contact us as soon as possible so that we can arrange larger vehicles for airport transfers and sightseeing accordingly. All money, valuables and travel documents should be packed in a carry-on bag for which you are responsible at all times. Andaman Holidays can not be responsible for loss or damage to baggage.
Health and Physical Condition
Participants are understood to be in sufficient good health. Andaman Holidays requests that all travellers notify us in writing as early as possible of any physical or health conditions or other special needs while traveling (e.g., wheel chair requirements, access to refrigerators to store medications, dietary requirements or allergies, requests for large seats, limited walking ability during touring, schedule requirements, etc.). We make this request to ensure that your comfort and convenience are taken into consideration for all travel services we arrange. We will make reasonable efforts to accommodate the needs of our travellers. In cases where we cannot accommodate a traveler’s special needs, persons requiring this assistance must be accompanied by a companion who will be responsible for independently providing the needed assistance. We regret that we cannot provide special individual assistance to travellers with special needs for ordinary daily activities, such as walking and dining. Unless specific arrangements have been confirmed with us, in no instance will we or our suppliers physically push wheelchairs or lift or assist participants onto or off of transportation vehicles.
Medical Costs and Insurance
We strongly recommends that, before traveling, you review your health and other insurance to ensure you have coverage appropriate to meet your needs, and those of your family and dependents, in case of any personal injury or loss of property. We also recommend consulting with your doctor six to eight weeks prior to your trip for advice on travel medications and recommended prophylaxis and vaccinations. Travellers are responsible for verifying all health conditions at each travel destination. Furthermore, Andaman Holidays strongly recommends the purchase of comprehensive travel insurance and medical evacuation coverage. Any questions about what travel insurance does or does not cover should be addressed directly to the travel insurance company. Travel insurance, medical evacuation and hospitalisation costs are not included in the tour price.
Alterations of Arrangements
Voluntary changes made by tour participants after the itinerary has been finalized will be subject to a INR 500 charge per change, in addition to the costs required for the changes, if any. Spelling corrections to clients’ names after ferry tickets have been issued are subject to revision fees. Should events beyond our control require it, Andaman Holidays reserves the right to alter or modify the itinerary without advance notice, to withdraw any tour component from your trip and/or to substitute a tour component of equal standard. Any costs resulting from such modifications shall be the responsibility of the tour participants. If any trip has to be delayed due to bad weather, travel conditions, flooding, flight or other transportation delays, over booking, government intervention, acts of war, acts of terrorism, sickness or any other contingency beyond the control of Andaman Holidays, the additional costs of the delays and rerouting will not be included and will be the responsibility of the tour participant. If a tour is cancelled, our liability is limited to a refund of your tour payments, and we will not be liable for any other costs, damages, or refunds of any kind for any loss, delay, inconvenience, disappointment, or expense of the whatsoever in such circumstances. If, for reasons beyond our control, a tour in progress must be interrupted or cancelled, we will, in good faith, consider refunding a portion of the price, depending on our actual costs incurred, compared to the tour in your itinerary.
Limits on Andaman Holidays Responsibility
Andaman Holidays will arrange your trip acting only as “agents” for hotels and other places of accommodation, tour companies, airlines and air charter companies, vehicle companies, ferry operators, ship lines, and other vendors and their owners or contractors (“our supplier associates”) providing accommodations, touring, transportation or other services included in your trip. Andaman Holidays does not own or operate any entity which is to or does provide goods or services for your trip. All such entities are independent contractors. As a result, Andaman Holidays cannot be liable for any negligent or wilful act of any such entity, their employees or agents or of any third person. All vouchers, coupons, exchange orders, receipts, contracts and tickets issued by Andaman Holidays are issued subject to any and all tariffs, terms and conditions under which any such accommodations, sightseeing, transportation or other services are provided by our suppliers.
All persons agreeing to be on the trip should be prepared for unexpected changes in the itinerary, and should arrive with a flexible attitude toward their visit and with the understanding that it is impossible to control, foresee, or guarantee all aspects of the tour.
Andaman Holidays Private Limited’s maximum liability, for any reason whatsoever, will be limited to the amount paid by you to Andaman Holidays Private Limited for its services. All disputes will be governed by Indian law and subject to the sole jurisdiction of courts located in Port Blair. Comprehensive travel insurance (including trip delay, trip cancellation, trip interruption, and baggage) and health, accident and medical evacuation insurance are strongly recommended.
Neither Andaman Holidays nor any of their affiliates or agents, shall be or become liable or responsible for any loss, injury or damage to person, property or otherwise in connection with any accommodations, transportation, touring, or other services provided resulting directly or indirectly from any acts of God, fire, breakdown in machinery or equipment, acts of government or other authorities, wars whether declared or not, hostilities, acts of nature, animals, criminal acts, acts of terrorism, civil disturbances, strikes, riots, thefts, pilferage, loss or damage to baggage, illness, allergic reactions, disease, epidemics, quarantines, medical or customs regulations, financial defaults of service providers, delays or cancellations of or changes in itinerary or schedules, or from any other causes beyond the control of Andaman Holidays including, without limitation, any act of negligence or breach of contract by any independent third party who is to or does supply any goods or services for your trip, or for any loss or damage resulting from insufficient or improperly issued passports, visas or other documents, and that neither Andaman Holidays nor any of their agents shall be or become liable or responsible for any additional expenses or liability sustained or incurred by you as a result of any of the foregoing causes. The services provided by our suppliers are subject to the laws of the place where the services are provided and any conditions imposed by those suppliers. The liability of the suppliers may be limited by their tariffs, conditions of carriage, tickets and vouchers, and international conventions and agreements.
Payment of tour fees directly or indirectly shall constitute consent to all provisions of this Agreement as set forth herein.